Fenna Health
AI Admissions Agent for Addiction Treatment Centers
Working 24/7- Call AgentPicks up in under two seconds
- Chat AgentYour website, answered
- Email AgentOne reply, then a person
- SMS AgentTexts to your line
- Insurance Verified
- Insurance Verified
- Callback in the Queue
- Warm Transfer to Staff
- One Conversations Inbox
Every call answered. Every hour.
Fenna is the admissions coordinator who never sleeps. She picks up your phone in under two seconds and checks insurance while the family is still on the line. She answers your website chat, your inbox and your text line the same way.
She was trained by admissions coordinators. She doesn't give clinical advice and she doesn't decide level of care. When a caller needs a person, she rings your on-duty team and stays on until someone picks up.
HIPAA and 42 CFR Part 2 compliant.
What happens when someone reaches out
- 01
Someone reaches out
A call, a chat, an email or a text. Fenna answers in under two seconds, any hour.
- 02
She checks what matters
Insurance is verified in real time against your accepted payers. She reads your programs and policies as she talks.
- 03
She hands off or books the callback
She rings every on-duty team member at once and stays on until someone picks up. If nobody does, the callback lands in your team's queue with a 24-hour clock.
- 04
Your team sees one list
Every conversation, every channel, one place. With the transcript, the outcome and the next step.
Four ways in. One conversations list.
Phone, website chat, email and text land in the same place, with the same outcomes, so your team sees one queue.
Call Agent
Hi, I'm calling about my son. Do you take Aetna?I can check that right now. What state are you in?Answers every inbound call, day or night. Checks insurance while the caller is on the line and rings your team.
Chat Agent
Is there a bed available this week?Let me get you to admissions. Detox or residential?Holds a real conversation on your site. Same flow as the phone, same outcomes.
Email Agent
My daughter needs help. Can someone call me?Yes. Dana will call you today before 4 PM.Reads the inbox, answers once, and hands the thread to your team.
SMS Agent
Do you have an intake tomorrow?We do, at 9:30 and 11. Want me to hold one?Replies to texts on your existing number and books a callback when one is needed.
One plan. Every channel.
One monthly price per admissions line, with 3,000 voice minutes included. No setup fee. Cancel any month, or pay the year and get two months free.
- Live on your number in a week
- We set Fenna up for you
- HIPAA and 42 CFR Part 2 compliant
- Extra center on a shared line
- $500 / month
- Second line
- $1,500 / month
- Insurance discovery
- $5 per check
- Extra phone numbers
- $25 / month beyond the four included
- One phone line, website chat and mailbox
- 3,000 voice minutes a month, then $0.20 a minute
- 500 insurance verifications a month
- 5,000 chat messages, 1,000 texts and 1,000 emails
- Warm transfer and callbacks
- Every integration, 20 team seats per line
Questions we hear most
Does Fenna give clinical advice?
No. She never decides level of care and never gives clinical guidance. She gathers what admissions needs and hands off when a person is needed.
What happens when a caller wants a human?
Fenna rings every on-duty team member at once. Whoever picks up takes the call. If nobody does, she books a callback and your team sees it right away.
How does insurance verification work?
While the caller is on the line, Fenna checks the plan against the payers your facility accepts and tells them what she found.
Can we change what she says?
Yes. Her flow is a timeline you reorder, reword and branch. Every save is a version you can restore.
Is it compliant?
HIPAA and 42 CFR Part 2 compliant.
Hear Fenna answer your phone
Thirty minutes. We set Fenna up on a test line with your programs and payers, then you call her.